We will accept returns and exchanges for items purchased Online based on the following requirements. We will not accept a return or exchange if requested more than 90 days after the purchase. End-Time Handmaidens & Servants, Intl. Bookstore orders may be returned by mail. We do not accept online purchases to be returned in the ETH-S Bookstore. All items returned must be in returnable condition. All sealed products must be sealed to qualify for a full refund. If you want to request a refund please contact our customer service agents at P.O. Box 447 Jasper, Arkansas 72641 Telephone: 870 446-2252 Fax: (870) 446-2665 or e-mail us at firstname.lastname@example.org. They will be happy to assist you with the start of your return.